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What if my order is not correct?
We are only human. Every so often mistakes happen and we will do our best to fix and correct any issues you may have. If you notice a mistake with your order, please contact firstname.lastname@example.org, and we will promptly look into it. Please make sure to include your order reference number when e-mailing customer service.
Do you accept returns?
No returns on shoe cleaner, masks, or laces. All shoes purchased from Zappos must be returned via the Zappos customer service.
We are happy to refund purchases provided they are returned by registered mail in their original, unworn condition within 10 working days from receipt, shoe box must to be free of any tape/shipping labels. Refunds will be issued back to the original form of payment. Return labels are not provided at this time. *Shipping fees are non-refundable.*Only products that are in their original condition will be refunded, others will be returned back to the customers at their own cost. Please try on over clean carpet to not mark the outsole. Hardwood and concrete floors can scratch and damage the outsole which will be rejected by our returns department. Exchange orders will be subject to shipping fees.
SALE ITEMS ARE ONLY ELIGIBLE FOR STORE CREDIT
REGULAR PRICED ITEMS MUST BE RETURNED WITHIN 10 WORKING DAYS OF RECEIVING YOUR ITEM FOR REFUND, AFTER THE 10 DAYS STORE CREDIT FOR THE ITEM WILL BE ISSUED.
How do I return an order?
Please contact email@example.com for a Return Merchandise Authorization number (RMA). Return all parcels by UPS or registered mail with tracking within 10 working days from receipt for refund. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms.
Note*** Orders for the laces and shoe cleaner or anything from the site and that's not Zappos should be forwarded to firstname.lastname@example.org. Also, the customer service will forward to email@example.com